Old Mutual Group Scheme pathetic services.

I have had a query since 01 March 2019, I asked them to escalate my two policies by a certain higher percentage but they did not; they simply used the standard escalation even though I submitted my request on 01 March 2019 way before of their April deadline.

I emailed and called them to sort out the query, they promised to respond within 7 days from 15 May 2019, I followed up on on 23 May 2019 there has been no response except them transferring the matter internally on 17 May 2019, I followed up again on 30 May 2019 still no response.

I call them and their phone rings forever, I enter my ID umpteen times but still no response. They do not even respond to my query reference numbers: --GSENQ ********** -- and -GSENQ ********** --.

Additionally, I have had a query on my RF since September/ October 2018 and it still not resolved to this day (Old Mutual Reference -#HS ********** 9#-).