1 reviews | Active since Apr 2011
Old Mutual group scheme no assistance
We have a policy for our Gardner , which we pay for every month .My Gardner receives a letter from yourselves in the mail , but it only reflects the death benefit....My Gardner is grateful that we have this for him , however he does not wish to speak to the call centre ( you can wait up to 10 min) I phoned today not asking for info but requesting tha5 the pension part get sent to him via the address , they won’t assist me , I am stuck between a rock and a hard place , he won’t speak to them your call centre refuses to forward details of his pension to the postal address they have for him. Where to from here ...........please help
Dear Melanie
Thank you for th review.
We apologise for the poor service experience and we reviewing the matter and will contact the customer directly to resolve.
Regards
Vuyani
Complaints Management
Dear Melanie
Thank you for th review.
We apologise for the poor service experience and we reviewing the matter and will contact the customer directly to resolve.
Regards
Vuyani
Complaints Management
Hi Melanie
We confirm that a statement on his pension policy was posted to the customer on 18 June 2018 and includes the current values.
The correspondence will reach the customer in due course as the postal services may take up to 5 working days or so.
Regards
Hi Melanie
We confirm that a statement on his pension policy was posted to the customer on 18 June 2018 and includes the current values.
The correspondence will reach the customer in due course as the postal services may take up to 5 working days or so.
Regards