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Sihle T
1 reviews | Active since Jun 2011
06 Dec 2019, 09:04
Old Mutual - Group Scheme - Inefficiency with funeral claim process - dalays!!!
OLD MUTUAL - Inefficiency with regards funeral claim process. Firstly I submitted the claim on 3rd and I was promised payout by the end of the day or later the morning after but till to date NO PAYMENT.
Call centre processes have no sense of urgency or accountability - wait for a long time while I'm being transferred to different departments but with no direction with regards to my claim.
I'm still holding on the line now for almost an hour with no help.
Disappointed!!!!
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Replies (3)0
Replies (3)
Old Mutual's replyOfficial
06 Dec 2019, 11:33Dear Sihle
I acknowledge receipt of your complaint and thank you for bringing this to our attention.
I will investigate the matter and will contact you to resolve.
Regards,
Coleen Aanhuizen
Old Mutual Complaints Management
I acknowledge receipt of your complaint and thank you for bringing this to our attention.
I will investigate the matter and will contact you to resolve.
Regards,
Coleen Aanhuizen
Old Mutual Complaints Management
Old Mutual's reply06 Dec 2019, 11:33
Official
Dear Sihle
I acknowledge receipt of your complaint and thank you for bringing this to our attention.
I will investigate the matter and will contact you to resolve.
Regards,
Coleen Aanhuizen
Old Mutual Complaints Management
I acknowledge receipt of your complaint and thank you for bringing this to our attention.
I will investigate the matter and will contact you to resolve.
Regards,
Coleen Aanhuizen
Old Mutual Complaints Management
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Sihle T's updateReviewer Update
06 Dec 2019, 11:36 Old Mutual. Reference number: CEB***
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Sihle T's update06 Dec 2019, 11:36
Reviewer Update
Old Mutual. Reference number: CEB***
ST
Sihle T's updateReviewer Update
06 Dec 2019, 15:19 This is really frustrating and inconvenience for me as I submitted my claim on the 3rd giving myself the 2 day waiting period and now I have to wait another 2 days because this was processed today. I need to be home with my family at Eastern Cape hence I need the payout urgently.
Help me.
Help me.
ST
Sihle T's update06 Dec 2019, 15:19
Reviewer Update
This is really frustrating and inconvenience for me as I submitted my claim on the 3rd giving myself the 2 day waiting period and now I have to wait another 2 days because this was processed today. I need to be home with my family at Eastern Cape hence I need the payout urgently.
Help me.
Help me.