MR
Monique R
1 reviews | Active since Oct 2011
17 Oct 2025, 14:38
Old Mutual Greenlight- sub standard service levels
I have an Old Mutual Greenlight policy since 2008. I contacted them a week ago in order to do a beneficiary change as well as upgrade my policy. The callcentre agent told me to email ***. I did that and requested that a consultant phone me for the upgrade. I am still waiting. Well done Old Mutual. YOur service levels are below standard and there is zero loyalty toward clients who pay premiums for years. Yet your insurance department have no problem to phone me for quotations. THere are other insurance companies out there. WAKE UP!!!!!
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Old Mutual's replyOfficial
17 Oct 2025, 15:05Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply17 Oct 2025, 15:05
Official
Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management