Old Mutual Greenlight Revival Problems!

My Greenlight policy was cancelled by accident on the 19/07/2023. On the 07/09/2023 the revival form was emailed to Head Office. On the 24/10/2023 I went for medicals that Old Mutual Head Office requested. On the 21/11/2023 Head Office requested medical reports for a condition that I dont have, and the doctor confirmed this on the medical questionnaire. 30 Emails have been sent to Head Office from the 07/09/2023 until 08/12/2023. The cover revival has been escalated to higher authorities but up til now no feedback on reinstatement of the policy has been received. I worked for Old Mutual for 24 years when I retired. I cannot understand why a cover revival can take 4 and half months, and a company as big as OM cannot assist their clients. I paid this policy for 12 years, my money was taken via debit order every month, but now when I require your assistance it is ignored? Shame on you! Reinstate my Greenlight policy! As a former Old Mutual Employee in the admin department, I know that these admin related queries are attended to in a relevant time period. This is an absolute disgrace! I am crying for this company, this is not the Company I used to work with! Mutual used to be good and reliable, now they have failed us.