Old mutual greenlight policy

Last month, which is September I missed my premium for my policy, and I had made arrangements for Old Mutual to debit me twice in the month of October 2015, Because I am debited on the 25th which was on weekend I realised on monday that both debit orders didn't go through. I called Old Mutual on Monday the 26th, i spoke to one of the consultants and she told me that everything is up to date on the system that I should call on Friday the 30th of October to make arrangements, this is because I wanted to ask them to debit on my other account, today which is the 30th October, even before I call Old mutual I receive a call from Menze Melikhaya from Old Mutual telling me that my policy has lapsed he will contact Client Service for them to revive my policy, later today he calls with an answer that says they cannot revive my policy.<br> <br> I feel it is unfair for them to declare my policy lapsed because on Monday i called for arrangements and i didn't get any help,and for the record October month had not yet passed and to add on that i have their email that says I have a grace period to cover missed premium which is up until the 31st October