Old mutual greenlight fairytale

I am so deeply scared by how old mutual treated my claim. I took out s policy to cover myself and my family and I was told there was no waiting period then my dad passed I claimed on Monday, got an email on Tuesday saying I wasn't going to get any payout because I had one year waiting period I went to the brunch and I was told everything was sorted out and I'd get the payment when i called on Friday to find out about proceedings was told again that I wasn't receiving the finds, I had to go to loan sharks to pay for the funeral because old mutual agents sold me a lie, I could have just gone for a different company than to have to wait for one year to be covered, that ridiculous and unfair that it's hidden when signing our contracts but only highlighted when we are in trouble. I've pay a lot on my premium to ensure that I would be able to make claims when needs be. I am so disappointed with old mutual greenlight