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Rikus B
1 reviews | Active since Oct 2020
30 Oct 2020, 14:23
Old Mutual Greenlight - Customer Service not reachable
Old Mutual Greenlight - Customer Service not reachable for queries. Call them today 30Oct between 13:00 - 14:00 +-8 times on the website number ***no answer...or line goes silent then dead. please call urgently regarding existing policy update
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Replies (2)
Old Mutual's replyOfficial
30 Oct 2020, 16:44 Hi Rikus
Thank you for the review.
We apologise for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Old Mutual Complaints Management
Thank you for the review.
We apologise for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Old Mutual Complaints Management
Old Mutual's reply30 Oct 2020, 16:44
Official
Hi Rikus
Thank you for the review.
We apologise for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Old Mutual Complaints Management
Thank you for the review.
We apologise for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Old Mutual Complaints Management
RB
Rikus B's updateReviewer Update
06 Nov 2020, 22:29Charlene called around Tuesday...however unable to assist on requote on any financial question on the account...said a Financial Manager will need to call...said they will call in a 3days. Another 4days later nothing. Get this ...my original FM resigned 2 years ago...ever since with numerous calls and unhelpful agents they still havent appointed a new FM....this is becoming my longest unresolved complaint every. Would NOT Old Mutual Greenlight to anyone
RB
Rikus B's update06 Nov 2020, 22:29
Reviewer Update
Charlene called around Tuesday...however unable to assist on requote on any financial question on the account...said a Financial Manager will need to call...said they will call in a 3days. Another 4days later nothing. Get this ...my original FM resigned 2 years ago...ever since with numerous calls and unhelpful agents they still havent appointed a new FM....this is becoming my longest unresolved complaint every. Would NOT Old Mutual Greenlight to anyone