Old Mutual greenlight cover is a ****!

My dad passed on and I had him covered under my old mutual greenlight cover. A claim was submitted at their Cresta branch on the 27th Jan 2021 and I was issued with a reference number and their consultant informed me since it is final expense a payout will be made within 48hrs. This turnaround time is also confirmed on the contract that I had signed with old mutual. Now 7 days has passed and no phone call what so ever from Old Mutual, I even sent a follow up mail to them informing them about the funeral bills that must be settled urgently. Old Mutual does not seem to care at all about your feelings and/or hardships that one is going through. I have multiple covers with them and now I am educated at how they conduct their business. Absolutely disappointed.