Old Mutual Greenlight complaint

For a mega-corporation Old Mutual is doing a fine job in grinding their poor clients into the dirt. One would think that after paying a very modest Greenlight policy for 15 years that one would have earned the right to get a payout at the end of the term? But no, the mighty Old Mutual have taken to staffing their front-line staff with either machines or persons who simply do not care to help. No emails are answered, even when all required documentation is sent - over and over and 8 times over again...The call centre is an exercise in frustration as one is passed along from agent to clueless agent. But let me take a guess - the minute this hits the Hellopeter site the auto-generated " not how we treat clients, we are taking a look blah blah fishpaste" will quickly be added as a response. You are so predictable and truly a disappointment Old Mutual!