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Yumnah D
1 reviews | Active since Mar 2018
27 Mar 2018, 11:00
Old Mutual - Good for nothing!
I changed my bank account the weekend and I have 2 policies with Old Mutual.
I have been trying to call since yesterday as I was told I need to call in to change the details.
Each time I call I hang up after 20-25 minutes as no one seems to answer my calls - what if this is an emergency claim?
How can your process be this difficult to do something as simple as changing your bank account details???
I am highly annoyed!!!!!
Helpful (0)
Replies (3)0
Replies (3)
Old Mutual's replyOfficial
27 Mar 2018, 19:21Dear Yumnah
I am sorry to hear of your experience and assure you that a consultant will be in touch with you tomorrow.
Kind regards
Kareemah Sulayman
Old Mutual's reply27 Mar 2018, 19:21
Official
Dear Yumnah
I am sorry to hear of your experience and assure you that a consultant will be in touch with you tomorrow.
Kind regards
Kareemah Sulayman
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Yumnah D's updateReviewer Update
28 Mar 2018, 10:59Clearly your clients are not a priority as still no one has called so please don't bother
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Yumnah D's update28 Mar 2018, 10:59
Reviewer Update
Clearly your clients are not a priority as still no one has called so please don't bother
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Yumnah D's updateReviewer Update
29 Mar 2018, 11:09Yes because it took 2 days to be contacted and the matter was not resolved and certainly not very promptly, I have just decided to take my business elsewhere
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Yumnah D's update29 Mar 2018, 11:09
Reviewer Update
Yes because it took 2 days to be contacted and the matter was not resolved and certainly not very promptly, I have just decided to take my business elsewhere