1 reviews | Active since Mar 2011
OLD MUTUAL GIVING SENIOR CITIZEN RUN AROUND FOR PAYOUT!!!
I WRITE ON BEHALF OF A COLLEAGUE WHO IS BEING GIVEN THE RUN AROUND WHEN TRYING TO COLLECT THE PAYOUT FROM A FUNERAL POLICY THAT WAS LODGED ON 16 SEPTEMBER 2021 AT THE OLD MUTUAL IN LIBERTY MALL. SHE WAS PROMISED PAYMENT WITHIN 7 DAYS. SHE HAS BEEN GIVEN THE RUNAROUND SINCE THEN WITH EACH PERSON SHE TALKS TO ASKING FOR DIFFERENT INFORMATION. THEY EVEN DEDUCTED A PREMIUM AFTER THE DEATH OF THE INSURED. THE BENEFICIARY WAS ACTUALLY PAYING THE PREMIUMS. THE UNDERTAKER IS NOW PUTTING PRESSURE ON THE BENEFICIARY TO PAY THE FUNERAL COSTS. I EMAILED OLD MUTUAL. THE RESPONSE I GOT WAS THEY TRIED CALLING AND THERE WAS NO REPLY. THEY GAVE me THE CALL CENTRE NUMBER WHICH MEANT EXPLAINING EVERYTHING AGAIN. AFTER SEVERAL ATTEMPTS TO RESOLVE I HAVE GIVEN UP. I GOT THIS RESPONSE FROM A MR P MOSTERT THIS MORNING - APPEARS THEY ARE TRYING TO ROB AN OLD LADY OF HER PAYOUT
Good day,
With regard to your enquiry.
Please note the basic benefit is payable and there is no beneficiary for proceeds, the beneficiary that is on the policy is only for the funeral.
Kind Regards P MOSTERT | Senior Administrator
Thank you for the review.
We are sorry to hear about the service experienced by your colleague. We will investigate and resolve directly with your colleague. We will contact you you if any information is needed.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Thank you for the review.
We are sorry to hear about the service experienced by your colleague. We will investigate and resolve directly with your colleague. We will contact you you if any information is needed.
Regards
Thabiet Mintin
Old Mutual Complaints Management
WHAT DOES ONE DO THEN WHEN OLD MUTUAL CONTINUES TO DEFAULT!!!!!!!!!!!!
WHAT DOES ONE DO THEN WHEN OLD MUTUAL CONTINUES TO DEFAULT!!!!!!!!!!!!
HELLPETER IS THERE SOMETHING YOU CAN DO TO SORT THESE ********** OUT!!!!!!!!!!!
Good day
An amount of R46 541.47 has been credited to ESTATE LATE A PILLAY’s FNB account in respect of the basic benefit.
An adjustment amount of R727.63 was also paid.
Kind regards
STUART OCKHUIS
senior adminstrator | PF SERVICING
T. +27 (0)***
3rd Floor, E Block, Mutual Park, Jan Smuts Drive, Pinelands, Cape Town, South Africa
*** oldmutual.co.za
f. OldMutualSA t. @OldMutualSA li. old-mutual-south-africa
HELLPETER IS THERE SOMETHING YOU CAN DO TO SORT THESE ********** OUT!!!!!!!!!!!
Good day
An amount of R46 541.47 has been credited to ESTATE LATE A PILLAY’s FNB account in respect of the basic benefit.
An adjustment amount of R727.63 was also paid.
Kind regards
STUART OCKHUIS
senior adminstrator | PF SERVICING
T. +27 (0)***
3rd Floor, E Block, Mutual Park, Jan Smuts Drive, Pinelands, Cape Town, South Africa
*** oldmutual.co.za
f. OldMutualSA t. @OldMutualSA li. old-mutual-south-africa