AE
Anina E
1 reviews | Active since Apr 2026
01 Apr 2026, 13:45
OLD MUTUAL FUNTERAL COVER APPLICATION - POOR
I app**** for funeral cover for my mother on 26 March 2026, very quick to get the debit order through and verified on 26 March 2026. However, I have not received a policy document or number as yet. When I enquired by phone call, after waiting 14 min to answer call, I was told contract is not ready yet. When I enquired to speak to a manager-I was put on hold again and after 20 min I was disconnected.
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Old Mutual's replyOfficial
01 Apr 2026, 14:15Good day
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply01 Apr 2026, 14:15
Official
Good day
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management