XM
Xoli M

1 reviews | Active since Aug 2024

27 Feb 2026, 11:05

Old Mutual Funeral Policy is a ****

Old Mutual Funeral Policy . We processed a claim on the 15 Jan 26 only half of the pay out was paid (Due to their internal error ) we still have not received the remaining pay out their head office say the claim is approved and payment processed meanwhile their branch in Klerksdorp is telling us to change banks multiple times over a month still funds have not been paid

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Replies (1)
Old Mutual
Old Mutual's reply27 Feb 2026, 11:43
Official
Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.

Kind regards
Old Mutual Complaints Management