Old Mutual Funeral Policy frustration

My name is Tebogo Kgoale I'm not happy with old mutual diepkloof square. I have funeral policy with them I have insured me, my mom, my niece & my brother so when they debit they debit per person Insured. I wanted them to help me to combine & make one amount when they debit.

They tell me they can't help me because their head office doesn't allow them to do so, they sent me from one consultant to the next. I am not I have been sitting at this branch from morning til now. No one wants to assist. I want to cancel this funeral policy. Diepkloof square branch is bad. Its either they accumulate to one amount or I cancel My contact number is *** ID: ***