Old mutual funeral policy complaint

I very disappointed with old mutual, I have had a funeral policy with them since 2011 till to date. One of the sales agent called me sometime in July to offer an upgraded funeral policy, I agreed that they can go ahead and upgrade as long I don't find myself paying for 2 policies and the agent said it won't. However in August I found myself paying for 2 policies I then laid a complaint to old mutual on the 26th of September 2024 by an email and they rep**** on the 1st of October saying they'll investigate the matter further and provide feedback. I then sent another email to them on the 10th of October and the lady called Zanele Mthethwa from complaints department rep**** to me saying they still business investigating, once they are done they'll provide feedback. Again I sent another email on the 6th of November with the hope that they provide feedback, till to date I haven't received any communication from Old mutual. My complaint reference is RE: RE: Level1- Funeral policy complaint- Themba Maleyane ([CMPLNTS***2]) - *** [MFCCB***]