Old Mutual Funeral Policy

Worst Service ever at Old Mutual. Under so much distress already and it doesn’t help that Old Mutual are adimant not to do the write thing at a time where I’m in need.

Opened a funeral policy on the 8th May 2019 and my sibling passed on the 7th November 2019 on the 6 month which covers the waiting period ( can I add she passed on at about 10:45 , an hour and 15 mins to Midnight). Went to claim and was told I would only receive my installment money back but not my claim amount, no option or offer to recieve a portion of the policy cover. Calling Old Mutual to escalate and review my matter just to be sent from pillar to post and told this cannot be reviewed.

I’m guttered. I’ve received excellent services before regarding my investments and retirement plans but first time using their funeral options and my heart is in my throat.

I’m guttered that while a funeral process is strenuous already we have to also deal with company’s that want to find way not to pay out!

Worst service!