Old mutual funeral policies

Good afternoon

My name is Collin Siqasa I opened a funeral policy 2016 for me and my family (7) in total then 2019 was advised to top it up by an agent @ one of the branches then I did. Last year November one agent advised that she opens a policy (1) since I have a lot of funeral policies under old mutual I did but sadly she entered her own amounts whereas I asked she cover each of us with 20 000 .

A day later went to the nearest branch to check my things only to find that "they say I surrendered my policies the 2016 one since 3 October 2019 until now and that I opened a new policy for my family on the 26th of September 2019".

I lodged a complaint in November was told an investigator will come to hear my side of the story but sadly until now I am still waiting even took the matter to the ombudsman who intervened then they responded that's when I found out the dates of the said surrendered policies.

I have not signed or agreed to surrending my policy since I have been paying it from 2016 until now, the sad part is I work under law enforcement I can die any day and I am not covered yet I am told the ***** department is still investigating but while they doing that what should I do because should I die my family will run to old mutual because they know I have a funeral policy with them.

I went to the branch this morning the manager lodged a complaint again I really don't have the patience of waiting told them I want my money back all of it.

Regards: Collin Siqasa