TM
Tsholo M
1 reviews | Active since Dec 2018
28 Jul 2025, 08:30
Old Mutual funeral plan
I cancelled my funeral cover with Old Mutual, sent numerous emails and called their customer services line but my request has blatantlt been ignored yet they're still continuing to debit my account. Their refusal to accept or acknowledge my cancellation, seems like a ploy to siphon money out of me to meet their monthly targets which is tantamount to ***** honestly. I'm not taking this one lying down!!!
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Old Mutual's replyOfficial
28 Jul 2025, 08:49Hi Tsholo
We appreciate you taking the time to review us, and we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We appreciate you taking the time to review us, and we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply28 Jul 2025, 08:49
Official
Hi Tsholo
We appreciate you taking the time to review us, and we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We appreciate you taking the time to review us, and we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management