Old Mutual Funeral Fund_Bad service incorrect details

I have had a funeral policy in place for 6 months. From inception they have incorrect address and details and will not amend this, keep sending me copy of the schedule still with incorrect address details captured. I also queried about a call I received +- 2 months ago, where the person said they are from OM and he wants to know whether my policy was properly explained to me, we discussed the terms I agreed to before taking out the policy, he says that isn't so on my policy. I told him to get me a copy of the call recordings and get back to me as if OM has not done the agreed upon things then I will cancel and I do expect my premiums paid back. To date no one has corrected my details nor sent me the call recordings, nothing. I now remember why in 1*** I did not like being with OM Provident fund, one they have you hooked you will not get the due service or fairness.