NY
Nomthandazo Y
1 reviews | Active since Jun 2025
11 Jun 2025, 09:27
Old Mutual funeral cover claim
I was having a Funeral cover policy with old Mutual for My Grandmother Whi unfortunately had A fall accident ended up in Theater For a knee Surgery in an Unfortunate situation she lost her life on the operating table a case was Opened but no guilty party found and Postmortem was Done and Police forms filled but As of yet I'm unable to get the Postmortem report Meaning my Claims won't be paid out because of one document that takes forever whereas Capitec bank has Already paid and The Funeral was in may I made my claim on the 6th of May
Helpful (0)
Replies (1)0
Replies (1)
Old Mutual's replyOfficial
11 Jun 2025, 09:42Good Day Nomthandazo Y, thank you for reaching out to us. We sincerely understand how difficult this situation is, and we are committed to assisting you during this challenging time. Please accept our heartfelt condolences during this difficult time, and hope your memories of your grandmother bring you comfort.
A complaint assessor from our team will be in touch with you within 1 business day to help resolve your complaint and provide further support.
We appreciate your patience and assure you that we are doing everything we can to expedite the process.
Regards
Old Mutual Complaints Management
A complaint assessor from our team will be in touch with you within 1 business day to help resolve your complaint and provide further support.
We appreciate your patience and assure you that we are doing everything we can to expedite the process.
Regards
Old Mutual Complaints Management
Old Mutual's reply11 Jun 2025, 09:42
Official
Good Day Nomthandazo Y, thank you for reaching out to us. We sincerely understand how difficult this situation is, and we are committed to assisting you during this challenging time. Please accept our heartfelt condolences during this difficult time, and hope your memories of your grandmother bring you comfort.
A complaint assessor from our team will be in touch with you within 1 business day to help resolve your complaint and provide further support.
We appreciate your patience and assure you that we are doing everything we can to expedite the process.
Regards
Old Mutual Complaints Management
A complaint assessor from our team will be in touch with you within 1 business day to help resolve your complaint and provide further support.
We appreciate your patience and assure you that we are doing everything we can to expedite the process.
Regards
Old Mutual Complaints Management