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Magdolen P
1 reviews | Active since Oct 2024
01 Apr 2025, 07:12
Old Mutual Funeral Cover
Please be careful of Old Mutual, I don't have a policy with them. This morning I saw a debit order from them. Absolutely pathetic. I have never approved a debit order from them. I merely did an inquiry online early February. Till today never received any documents to say I have a cover.
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Replies (5)0
Replies (5)
Old Mutual's replyOfficial
01 Apr 2025, 08:14Good day Magdolen,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply01 Apr 2025, 08:14
Official
Good day Magdolen,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
MP
Magdolen P's updateReviewer Update
01 Apr 2025, 08:52Good day, I have also sent a DM on Facebook as requested. I await feedback.
MP
Magdolen P's update01 Apr 2025, 08:52
Reviewer Update
Good day, I have also sent a DM on Facebook as requested. I await feedback.
Old Mutual's replyOfficial
01 Apr 2025, 09:00Thank you for confirming. Our team has been made aware of your matter, and they will contact you directly to assist you further.
Old Mutual's reply01 Apr 2025, 09:00
Official
Thank you for confirming. Our team has been made aware of your matter, and they will contact you directly to assist you further.
MP
Magdolen P's updateReviewer Update
01 Apr 2025, 09:00What's worse about this, you guys debited my account this morning yet the person I tried to cover was my mum. She sadly passed away on the 21st March 2025. I have no documents from Old Mutual to say I had a cover. Is this what you do to people on a daily basis. Shame on you.
MP
Magdolen P's update01 Apr 2025, 09:00
Reviewer Update
What's worse about this, you guys debited my account this morning yet the person I tried to cover was my mum. She sadly passed away on the 21st March 2025. I have no documents from Old Mutual to say I had a cover. Is this what you do to people on a daily basis. Shame on you.
Old Mutual's replyOfficial
01 Apr 2025, 10:13Good day Magdolen,
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Old Mutual's reply01 Apr 2025, 10:13
Official
Good day Magdolen,
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management