Old Mutual Funeral Cover

Where does one even begin?

Old Mutual has been horrible in their dealing with addressing a funeral policy query I lodged with them 2 months ago.

I took a funeral policy a couple of years ago, at the time I was the only person on the cover. In June this year, I decided to add some family members and obviously, the premium went up. Upon accepting the new premium, I asked them to update the banking details where they will debit from going forward. That was done, however, came end of June they debited the new premium from the new bank, they then still went and debited the old premium on my old bank. This is been going on ever since.

I queried this in early August and they've been telling me that they're investigating the matter. While they're "investigating" the matter, the debit orders are going off on both my old bank account and the new one (and this is quite a substantial amount they debiting)

I haven't received any update on how they're going to rectify this. I can't keep being double debited when I only have one policy with them.

I wouldn't recommend taking any policies with them.

This has been a terrible experience.