Old Mutual Funeral Claims Payments Delay

I have submitted a funeral claim at Southgate Branch on the 1st August, 2018 and I am still waiting on Old Mutual to pay out this policy. I received an sms telling me about a delay on the payment, and that my claim was with the Forensic department, which was not the terms of the contract and every time I follow up there`s a different story and no one is telling me or no one knows the reason for the delay or the assessment. I received an sms that the claim is still being assessed after I received a call from someone form Old Mutual 3 weeks back saying that if the claim was not paid by the end of September I should go to the Branch. I went to the Branch last week Monday where I was told that the claim is being assessed. When is this assessment nonsense ending? If I did not have a plan B for the funeral to happen, I would have been sitting with the corpse till today. What kind of service is this?

I must admit I am not very pleased with the service I am receiving as a client to Old Mutual. I am very frustrated and as a result I am planning to cancel my existing policies with Old Mutual if this is the kind of service I am going to receive form Old Mutual.

Unfortunately this is not what the contract says, this was supposed to be paid within 48hrs as per the contract. This is very much disappointing and inconveniencing. I had to borrow monies for the funeral to happen because my Father in Law was our responsibility.