Old Mutual fund claim - funds not received

I have resigned from my previous employer and left employment at the end of September 2023.

I withdraw part of my pension subject to tax.

I have been following up on my withdrawal and I am informed that the payment was made on the 17th of October 2023. To date I have not received my money. Today I called my bank and there are no uncleared funds in my account. I have submitted my bank statements to Old Mutual to show that I have not received my payment. This is the worst level of incompetence I have ever seen with such huge amounts of money. To think that I have re-invested some of my pension money to Old Mutual again. If I am struggling to get my money while I am alive and wondering what is going to happen to my children when I am no more.

I am now feeling frustrated as I am told by the call centre that the matter has been escalated, I must wait for three working days for feedback.

This has caused a lot of frustration as I have planned for this money...............a response and an update as to when can I receive my money will be highly appreciated