Old Mutual frustration!

Hi, I just want to share my experience and frustration with the Customer Service I have received from Old Mutual. I have had my pension fund with Old Mutual for just under 25 years. We immigrated to Australia about 6 years ago and I had my policy converted into an RA. In May 2024 my policy was outside of the penalty period and I started the process of having my policy paid out. Being a non tax resident of South Africa and meeting all the requirements this was possible. Move forward 8 months later, after providing numerous upon numerous documentation we are still no closer to a conclusion. My policy was sent to SARS for a tax directive on 15Dec 2024, and still no outcome. After numerous e-mails to Old Mutual we have still not had any feedback! Very very frustrating to say the least. My solicitor confirmed that Old Mutual is the only company that gives them so much hassle! Being abroad it is very difficult to contact them directly. I did try and just get redirected. We have bought a house in the interim and paid a deposit. We now stand to lose 100 of thousands of Rands if this does not get resolved quickly. I would discourage anybody to take out a policy with Old Mutual. SARS has now also exceeded their 21 day SLA and still we are no closer to an outcome. And still no feedback from Old Mutual! If there was a no stars option I would definitely have selected it!