Old Mutual fraught with *****

Your company is absolute trash. I write this reviews as I sit in your offices. YET AGAIN. I went to your offices in late December 2021 and early January 2022 to inform them that I want to change my payment option from Stop order to Debit order. To my horror, they could not find a policy under my name. The policy is under a person named Thobile. I have called your head office on countless occasions to rectify this and I see you have not bothered to make the necessary amendments. I am now at my wits end and have lost patience. I cannot make payments until this is rectified. Your consultants cannot assist me because of the incompetence of your people. When the day comes when I need to claim, you will then tell me I am behind on my premiums or you will state that the policy is under someone else's name.

I cannot make follow ups at your offices as I have a full time job and cannot continue to waste my time on an error made by you. If this is not rectified, I will seek legal steps as this is *****. How is my policy under the name of another individual? I have been paying this policy for 7 years and IT WAS UNDER MY NAME. How is my Policy under Thobile when this policy number was even under my persal. I am now enough using my airtime and petrol going to and fro only for my inquest to be shoved in a pile of faeces and not be attended to.

If you fail to rectify this, kindly refund me my 8 years worth of premiums.

I am irritated and disgruntled.Now you want to tell me my policy is inactive because I did not make payments which I could not as your consultants could not find me in their system. All social media platforms will have your name all over them.