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Fortunate M

1 reviews | Active since Apr 2018

19 Apr 2018, 18:48

Old Mutual **********

Old Mutual is a huge company that is dealing with ********** activities to get some of their income. They send "so called people-brokers", to schools. Money was debited direct from my salary without my consent for some funeral policies that i never agreed to. An amount of R800, for cover for a **** aunt and **** brother. I since went to their offices in Smith St durban to have the matter resolved. Of which i told them i never took any policies and thus want a full refund and cancellation of the 3 policies they have using my personal details. I went to their offices on the 16/04/2018 and was assisted by Simo Khathini. He told me that i would have someone call me in 5 days and till date no call or even an sms to acknowledge their wrong and how far they are with fixing my problem. I asked for the name of the person as i wanted to open a case with S.A.P.S of ***** and he told me it was a broker- which is a pack of bull. Old Mutual is knowingly *****ed people of their hard earned money and not even having the decentsy to follow up with their complaints. I want someone to call me bac****!!!

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Replies (1)
Old Mutual
Old Mutual's reply20 Apr 2018, 09:51
Official

Dear Fortunate

Thank you for bringing this to our attention and we apologise for the poor service you have experienced. I am investigating this and will be in contact with you.

Kind regards

Carol Olckers

Complaints Management