1 reviews | Active since Apr 2018
Old Mutual **********
Old Mutual is a huge company that is dealing with ********** activities to get some of their income. They send "so called people-brokers", to schools. Money was debited direct from my salary without my consent for some funeral policies that i never agreed to. An amount of R800, for cover for a **** aunt and **** brother. I since went to their offices in Smith St durban to have the matter resolved. Of which i told them i never took any policies and thus want a full refund and cancellation of the 3 policies they have using my personal details. I went to their offices on the 16/04/2018 and was assisted by Simo Khathini. He told me that i would have someone call me in 5 days and till date no call or even an sms to acknowledge their wrong and how far they are with fixing my problem. I asked for the name of the person as i wanted to open a case with S.A.P.S of ***** and he told me it was a broker- which is a pack of bull. Old Mutual is knowingly *****ed people of their hard earned money and not even having the decentsy to follow up with their complaints. I want someone to call me bac****!!!
Dear Fortunate
Thank you for bringing this to our attention and we apologise for the poor service you have experienced. I am investigating this and will be in contact with you.
Kind regards
Carol Olckers
Complaints Management
Dear Fortunate
Thank you for bringing this to our attention and we apologise for the poor service you have experienced. I am investigating this and will be in contact with you.
Kind regards
Carol Olckers
Complaints Management
