OLD MUTUAL ***** VICTIM

Good day On 19th November 2018 I received an email from Old Mutual with my policy information. I read the email on the 20th November 2018 as I only have an education policy for my son there and assumed it was information regarding that. To my suprise, I had an additional funeral policy loaded onto my portfolio for people I do not know to the value of R408 that will be going off as a stop order! My current policy is not even a stop order. I tried contacting the call center but nobody was answering. I contacted them via facebook messenger with only a promise that someone will contact me withing 24hrs. None of thia happenes and I went to the East london, Vincent branch. There is was discovered my NAME, ADDRESS AND CONTACT NUMBER had been CHANGED ON THE SYSTEM. There were 2 additional profiles under my portfolio added too. The branch was not very helpful and said that the new policies were added by a broker and only head office has access to the information of whomever the broker is. They laid a ***** report on the pokicy amd said headoffice will contact me. Nothing happened. I escalated the ***** to the Customer complaints on the 22November 2018. Kareemah Sulayman had said I will get feedback within 3 working days but still no reponse

I am very annoyed as my personal information was not kept confidential at Old Mutual and I have been a victim of fraid and Old Mutual has not done anything about it.