Old Mutual Finance refusing to refund me

My complaint of 27 November 2014 bears reference:<br> <br> I received a letter dated 24 April 2015 from Old Mutual Finance informing that my loan instalments will be covered for a maximum of 12 repayments from where I will be responsible for the remaining instalments. I am also in possession of a statement indicating a payment of R17,526 made into my loan account on 24 April 2015. I truly appreciate this payment. I however inquired as to what happens to all the monies that I have paid after I was told that the claim was declined. On 13 May I had a telephone conversation with M Kandle Koopman who told me that I will be refunded all the monies and requested me to email my banking details which I did. On 15 May when I inquired about the progress, Ms Louana Dames alluded that the Legal Recovery Manager has declined approval for a refund and as such there will be no refund. I am unhappy about this because I feel that it is only fair to refund me and that there was a valid reason to pay the claim after it was initially declined. On 15 May I wrote to Old Mutual Complains to voice my concerns but to date I have not received any response. I humbly request that you assist me. <br> <br> Regards,<br> Pelo