OLD MUTUAL FINANCE POOR SERVICE

I have had the most exceptionally POOR experience/service with Kayaam Damonse at Old Mutual Finance. I have had to submit documents three times since last Monday, 04 Nov 2019. He also does not follow up to keep me in the loop. When I contact him for an update, he says that there is a system problem and I need to resubmit. I have asked for his Superior's name and telephone number twice and he simply ignores this. There is also no signature on his email, so I am getting the feeling that this may be a **** as I have no other way of contacting him, except on email. I am not happy !