Old mutual Finance issue. Stuck in queue forever.

Apply for personal loan and was pre approved on 9th of October and since then showing in Employment Confirmation queue. Called branch and call center every single day to find out the issue, but no one can help on it. Its one of the worse customer experience that i faced till now. After so many days, on 14th October, they call and tell me that there was some IT issue and they dont know when it will be fixed. Honestly i wonder if there is any process in Old Mutual Finance section. How can someone not see that the application is stuck for so many days and no one could help on it?