LT
Lulama T

1 reviews | Active since Oct 2018

27 Oct 2018, 16:21

Old Mutual Finance Harassment

I took out a loan with OMF and lost my job. Soon as I got a job this year I contacted them for an arrangement and they still sent messages thrratening legal action hile I was paying in time and the agreed amount. I contacted them again for a payment settlement with MCS and they told me if I do a direct deposit then I can reverse the debit order since it will be null and void and I would have finished my debt but to my surprise I got a mesaage days later saying I should reinstate the debit order or they will give me a judgement against my name. Another message came in sayin I have an outstanding amount of R375 and the day after they debited the R375 on my account. I could not wait to cut ties with these people now they debit money from my account without my authority when I know I have no outstanding amounts with them. Think twice before you go into agreement with these ******! They say they handed you over to their attorneys yet still send threating texts of legal action, had I not had the intention to pay off the debt would I have made contact? Never again am I going into business with them and if I dont get refunded the R375 they will be hearing from my lawyers for breach of contract. No transarency whatsoever! They are the worst people to be indebted to.

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Replies (2)
Old Mutual
Old Mutual's reply29 Oct 2018, 10:05
Official
Dear Lulama
Thank you for bringing the matter to our attention.

We apologise for the service experience and we are looking into the matter. We have arranged for a consultant to contact to resolve.

Kind regards

Vuyani
Complaints Management
LT
Lulama T's update23 Nov 2018, 10:50
Reviewer Update
Why on earth has my credit status been not updated as yet, the money you guys tried debiting from my account whats it for? Get my account details and my number off your damn database I dont owe you ****!