Old mutual finance - DO NOT USE THEM - USLESS

Old mutual finance is the worst. First they don't accept salaries on time, then they offline when you need to use the app. Even more disgusting I lost my bank card and switched it off on the app. I reported it using the emergency number, the agent advised she would cancel the card.Went to get a new card at the branch the next day, the agent called the money account team and was advised to call IT as they could not assist. Waited for a long time in the branch as the agent could not get hold of IT.After 3 attempts of calls waiting for over an hour IT answers the phone and advised he did not know what the lady did on my account and he could not fix it and supply my new card.How can they not know how their own systems work, total lack of knowledge and really unprofessional I've never been so disappointed as I could not access my funds and need it over the long weekend. What bull****, useless service from old mutual as a company.My issue is not with the branch but with the company as a whole. I guess this is what you get for not using a real bank. Cancelling my account and moving to a real bank.#Standard Bank or # FNB here I come.