mK
mnombo K

1 reviews | Active since Oct 2011

01 Sept 2016, 14:04

Old Mutual Finance bad service

<p>I took out a loan with Old Mutual Finance which was paid off through their collections company, Venns, in December 2014. Venns confirmed this settlement yet I am listed on ITC as having defaulted and this was updated in August 2015. This is a time when the loan had long been settled yet they still filed a default on ITC. This has resulted in having a negative credit rating for something that has long been resolved. I have on numerous times addressed this with Venns and the ********** with no response. Worst mistake i ever did was thinking of Old Mutual Finance as an alternative - it has proved to be an alternative in destroying my credit status.</p>

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Replies (2)
Old Mutual
Old Mutual's reply01 Sept 2016, 14:28
Official

Dear mdkwetana

Thank you for bringing this matter to our attention. We will investigate and contact you directly to resolve.

Kind regards

Thabiet Mintin

Complaints Management

Old Mutual
Old Mutual's reply08 Sept 2016, 11:47
Official

Dear Mr Kwetana

We received feedback from our internal legal department regarding the payment arrangement you made with Venns Hemeth & Hart Attorneys and sent a manual update to the credit bureaux for your credit profile to be updated accordingly.

We are sorry for the inconvenience this has caused you.

Regards,

Brent Sellidon