Old Mutual Finance

I lost my mother on the 21 of September 2022 and we made a claim on a policy that my father who is late left for my mother. Old mutual has been giving me the run around, all the documents that were required have been submitted. Old Mutual says finds have been send into a late estate account at Absa but statements at Absa show that there is no money reflecting on their side. Absa has further said that funds that might have been deposited into an inactive account would have bounced back to Old mutual after 10 working days. Instead of assisting us Old Mutual is playing us for fools and require a statement that cost R50 each time we print it. We have sent them 4 statements already but still no assistance.