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Portia M

1 reviews | Active since Oct 2016

29 Nov 2024, 13:28

Old Mutual ****

Old Mutual decided to a Debi check with a R185 increase to my bank that I rejected. This is after no communication of any increase was sent to my email or cell number. On Monday I called and spoke to Ayanda who I told that I want to cancel my policy with immediate effect as I cannot be charged an increase of R185. The policy was cancelled but the following day I wake up to my account being debited. This is ********* - how do you increase with R185 and just expect people to pay with no prior communication? I reversed that premium and today I wake up to an sms saying I will be charged R50 extra .. For what ? For you forcing me to take a policy I do not need? A policy I am not benefitting from ? Time are tough for everyone but please keep in mind that some of us refuse to be milked by Old Mutual.

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Replies (1)
Old Mutual
Old Mutual's reply02 Jan 2025, 11:57
Official
 
Dear  Portia 

Thank you for sharing your feedback. We sincerely apologize for the inconvenience you've experienced regarding the unexpected increase and the subsequent debits after your policy cancellation. Your concerns are important to us.
Could you please let us know if the matter has been resolved? We want to ensure that your issues are addressed promptly and satisfactorily.

Regards,
Old Mutual Complaints Management