Hellopeter
Share Your Experience
zS
zibuyile S

1 reviews | Active since Jun 2016

28 Jun 2016, 15:35

old mutual false advertising

<p>I had a very bad experience with old mutual because i covered my husband. When my husband passed away they didnt want to give me my money</p>

0
Replies (3)
Old Mutual
Old Mutual's reply28 Jun 2016, 15:39
Official

Dear Zibuyile

Thank you for bringing this to our attention. I will investigate the matter and be in contact with you directly. Please can you supply us with your identity number or policy number to assist with our investigation - if the policy you claimed under was in your husbands name, then please forward his details to us or update it in the client reference on Hellopeter as only we have access to that.

Kind regards

Coleen Aanhuizen

Best regards,

Old Mutual
Old Mutual's reply29 Jun 2016, 07:39
Official
Dear Buya I acknowledge receipt of your complaint. In order to assist you, kindly provide me with your identification number. If the policy is in your husband’s name, kindly provide me with his personal details or policy number. On receipt of the above this matter will receive my further attention. Regards Coleen Aanhuizen Complaints Management

Best regards,

Old Mutual
Old Mutual's reply30 Jun 2016, 06:42
Official

Dear Zibuyile

I refer to your complaint of 28 June 2016. In order to assist you please can you supply us with your identity number or policy number. If the policy you claimed under was in your husbands name, please forward his details to us or update it in the client reference on Hellopeter.

Kind regards

Coleen Aanhuizen

Complaints Management

Best regards,