Old mutual failures

We have been waiting for 9 months to get pay out from old mutual for death benefit it has been an problems with the documents missing and we send them, they will came back to us and they will tell us documents are incomplete Mr Masuko from the springs office tyred to help us, before he went on retirement. MR Mike Mashabane took over in November and we submitted one document that was missing and came back again today they tell us documents are still missing