Old Mutual failure to do their job.

Horrible service going around in circles with Old Mutual. It has been a year and 10 months since my mother's passing. I have been unable to get anywhere with Old Mutual to get my mum's policy to pay out. They informed me on the 21st of December 2022 that they have done the investigation process and they will email me a option form which i need to complete and return as soon as possible. I filled out the form and send it back to them on the 21st of December as well as the 23rd of December to the general email as well. I then did not hear anything back from them. On the 20th of January I phoned the call center where the agent told me they have not received the option form from me I then gave the reference number that they did receive it the agent then advised me the form has been attached to the file and that it will be sent for payment. I then received a call again on the 12th of February the agent then confirmed the details with me and said it will now be put thru for payment. I Phoned again on the 20th of March 2023 and was told that they are waiting for my option form which have been sent and confirmed they have it already in December and January. I am not getting anywhere with Old Mutual they are dragging their feet and not providing me with any feedback going back on their word that they have my option form but then all of a sudden, a month later they don't have it. This is ridiculous that the people are not doing their jobs working on these matters and the beneficiaries has to do all the calling and get nowhere with any answers or results. Beyond disappointed with them would never recommend anyone invest with them.