Old Mutual fails to pay for a funeral claim timeously

Old Mutual has failed to pay for a funeral benefit claim that I made on the 5th of July 2019, following the passing of my mother on the 4th of July 2019. I have been paying for the policý since 1983, for 36 years in total yet when payment has to be made I am given the run-around and the funeral is tomorrow, the 11th of July 2019 and I am stuck. I have just received an SMS stating that I will receive payment in 2 working days. That will be a day after the funeral. It has taken Old Mutual 5 working days to process a funeral claim, and not the 48 hours they promise their customers. This is unnacceptable and hope other Old Mutual customers become aware of this. Liezle Abrahams promised to call me and keep me abreast as she is well aware that the funeral is to tomorrow but she has not called.