Old mutual failing

I received a call from an old mutual agent. I was advised my mom's funeral cover is about to lapse. Nombuso another agent than gave me an account and advise i should pay 3 instalment to reinstate the policy. This was on the 31st July. I paid. She said after some time it will be reinstated. I kept on calling her and sending her messages and she wouldn't respond. I spoke to Ian From your Galleria branch who advise i should come to the branch and do the fingers. I came to the branch Sabelo who was assisting noticed payment was done onto the wrong account Nedbank instead of Standard Bank. He called the branch and he was advised it will be allocated after certain days. After certain days called the branch Sabelo advise i should report to the branch do the fingers again and he could then investigate. i don't like going to branches. Let alone when for the same thing. I called your customer care 5 times now and still no resolution. Today i spoke to a very kind lady Lorraine ***. Still the issue is not resolved