Old Mutual Failed to Manage My Life Policy Properly

⭐ **1-Star Review – Extremely Disappointed with Old Mutual**

I am extremely disappointed with the service I have received from Old Mutual regarding my life policy.

My premiums are up to date, and my policy was supposed to have the premium deducted on the 26th of each month. However, the debit order has repeatedly not been processed on the selected date. Despite my premiums being up to date, Old Mutual has now cancelled my policy without any proper communication or notification to either me or my financial advisor.

I find this extremely concerning, especially when dealing with a life policy. A policy of this nature is important financial protection, and any cancellation should be clearly communicated to the policyholder, particularly when there are issues with the debit order date.

I should not have to discover that my policy has been cancelled without being properly informed, especially when I have kept my premiums up to date and have made an effort to maintain the policy.

I expected much better communication and customer service from a financial institution such as Old Mutual. I would appreciate a clear explanation as to why my policy was cancelled, why the debit order was not processed on the agreed date, and why neither I nor my financial advisor was properly notified before the cancellation.

This experience has seriously affected my confidence in Old Mutual and the way they handle their customers' policies.