Old Mutual Failed SOP's and Turnaround Times

I have withdrawn from my Annuity Insurance from Old Mutual on the 5th of January 2026 and tjerrrr, it has been an uphill of a mountain. First, they told me that SARS has to do pricing on the withdrawal and after a week or so, I was told that it has been paid and even sent a POP that was just not worth the paper it was printed on because as much as it showed that it was immediate payment, two weeks later the funds were not in my bank account. Two weeks down the line, I have been calling their call center every morning only to be told a multiple of lies upon lies ranging from: 1. The payment was paid but not approved and had to be escalated for approval. 2. One week later, it was not approved,yet another lie and they said the problem was with my bank account which I this case it's their bank, Old Mutual Money or whatever it is they call it. 3. A month later, as I called the call center, I was told that my payment was wrongly priced and had to go back to SARS for re-pricing, imagine how I felt that time, phew... 4. I called again this week and was told another sib story that payment was made on the 5th February of which was an immediate payment but to date, no funds are reflecting in my account. Guess what, again the funds has been paid but has not been authorized for the second/third time.

The question is what game is Old Mutual playing here? Is Old Mutual really reliable or just dropping the ball? Will my Life Cover and Funeral Cover even be paid on time when the unfortunate happens? Is it time to cancel all the policies and cross floor?

So People, before you sign with Old Mutual Insurance, make sure that you are really patient to listen to sob stories and poor call center agents with little to no knowledge about their products and their so called managers who are not in a position to make decisions to resolve matters withing their turn around times.

Once this matter is address, I'm crossing floors as I'm already getting new quotations for the remaining products........