GB
Gert B
1 reviews | Active since Feb 2025
01 Apr 2026, 16:50
Old Mutual failed again
Can somebody at Old Mutual please give me confirmation that the process for my early retirement has started. It was said that on the 1st of April the sistem will see that I am 55 although I turned 55 on the 10th of March. Then on the 1st April the process will start but the whole day today nobody cam give me a answer if it started or not. What will the excuse be this time????
Helpful (0)
Replies (8)0
Replies (8)
Old Mutual's replyOfficial
01 Apr 2026, 17:14Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply01 Apr 2026, 17:14
Official
Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
GB
Gert B's updateReviewer Update
01 Apr 2026, 17:18Ypu couldnt do the whole day today so I dont see it happening in business hours
GB
Gert B's update01 Apr 2026, 17:18
Reviewer Update
Ypu couldnt do the whole day today so I dont see it happening in business hours
GB
Gert B's updateReviewer Update
02 Apr 2026, 11:00Can Old mutual please give me answers on my early retirement claim. I gave been begging for a answer since yesterday and all I get is silence. Ot did Jurie Strydom gave everybody leave intil next week. This issue is way overdue now and I am tired of promises and lies. I want answers ASAP
GB
Gert B's update02 Apr 2026, 11:00
Reviewer Update
Can Old mutual please give me answers on my early retirement claim. I gave been begging for a answer since yesterday and all I get is silence. Ot did Jurie Strydom gave everybody leave intil next week. This issue is way overdue now and I am tired of promises and lies. I want answers ASAP
Old Mutual's replyOfficial
02 Apr 2026, 11:20Good day, we note your comments and are following up on this matter for you. We do appreciate your continued patience.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply02 Apr 2026, 11:20
Official
Good day, we note your comments and are following up on this matter for you. We do appreciate your continued patience.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
GB
Gert B's updateReviewer Update
02 Apr 2026, 11:30I dont have patience anymore, its just a simple answer I am requesting. With all the oromises that have been made previously I think I deserve a truthfull answer and not silence. Why must it be so hard to get old mutual to assist.
GB
Gert B's update02 Apr 2026, 11:30
Reviewer Update
I dont have patience anymore, its just a simple answer I am requesting. With all the oromises that have been made previously I think I deserve a truthfull answer and not silence. Why must it be so hard to get old mutual to assist.
Old Mutual's replyOfficial
02 Apr 2026, 12:31Good day Gert B, thank you for your message. We understand your frustration and your need for a clear and honest answer, especially given the previous commitments made.
We are actively following up with the relevant team to obtain a definitive response for you and will ensure feedback is provided without further delay. Your query is being prioritised.
Kind regards
Old Mutual Complaints Management
We are actively following up with the relevant team to obtain a definitive response for you and will ensure feedback is provided without further delay. Your query is being prioritised.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply02 Apr 2026, 12:31
Official
Good day Gert B, thank you for your message. We understand your frustration and your need for a clear and honest answer, especially given the previous commitments made.
We are actively following up with the relevant team to obtain a definitive response for you and will ensure feedback is provided without further delay. Your query is being prioritised.
Kind regards
Old Mutual Complaints Management
We are actively following up with the relevant team to obtain a definitive response for you and will ensure feedback is provided without further delay. Your query is being prioritised.
Kind regards
Old Mutual Complaints Management
GB
Gert B's updateReviewer Update
02 Apr 2026, 12:50Unfortunately I don't believe anything that old mutual says anymore. Even if it comes from Jurie Snyman. Sunce its a long weekend maybe I can exoect a answer next month sunce its a norm at old mutual.
GB
Gert B's update02 Apr 2026, 12:50
Reviewer Update
Unfortunately I don't believe anything that old mutual says anymore. Even if it comes from Jurie Snyman. Sunce its a long weekend maybe I can exoect a answer next month sunce its a norm at old mutual.
Old Mutual's replyOfficial
02 Apr 2026, 13:01Good day, Gert B.
We can assure you that one of our consultants will reach out to you today to assist you further.
Regards
Old Mutual Complaints Management
We can assure you that one of our consultants will reach out to you today to assist you further.
Regards
Old Mutual Complaints Management
Old Mutual's reply02 Apr 2026, 13:01
Official
Good day, Gert B.
We can assure you that one of our consultants will reach out to you today to assist you further.
Regards
Old Mutual Complaints Management
We can assure you that one of our consultants will reach out to you today to assist you further.
Regards
Old Mutual Complaints Management