OLD MUTUAL FAIL TO SUPPORT THEIR CUSTOMERS IN ALL AREAS

I hope after you read my complaint that you will think twice before investing with Old Mutual. I initially used the Old Mutual online facility through the Facebook channel to repurchase one of my policies. After two weeks, I received a sms that I need to visit a branch. When visiting the Alberton branch, I waited for more than an hour and a half to be helped as they had only one person that could assist my specific request, and all the 30 people that came after me was helped before me. After I have provided all the documentation, I have received no communication on the progress of the request. Weeks have now passed and I tried to log a complaint through their system, which I have received an sms "Your request is in progress". After numerous follow up thereafter, I still have no status of my request. My overall experience with Old Mutual: external call center is not operational (even the branch hang up after a while, trying to contact them) internal call center for the branch is not operational (same as above) none of the online channels are functional (facebook, internet services complaints, etc.) I concur with the general customers complaints that Old Mutual appears to be bankrupt, no professionalism at the branches, lacking in all areas of services. I do anticipate to move all my investments to another investor. The question is how long will the process take as Old Mutual are delaying repurchases through every means. My recommendation for aspiring clients of Old Mutual, stay away to spare yourself much frustration and possible loss of investments.