Old mutual fail to refund money they deducted *****ulently

My name is Linda Reginah Mthombeni. Old mutual opened a *****ulent funeral policy for my mother without my consent. I checked my payslip of February and found this policy.i immediately went to the old mutual branch to cancel this policy because I did not open it .on the 2nd of march they promised me a refund within 30 days . Till now I did not receive a refund of R304. I went to the branch in Daveyton mall and they promised me a refund within 3 days. And nothing happened. Then I called them 2 times. Still they promised a refund within 3 days. Today is the 04 May 2026 still waiting for a refund. Im thinking of canceling all the policies I have with them since they are not trustworthy and I'm wasting my money and time. I better join other companies that will provide better service.