TS
Thuli S
1 reviews | Active since Aug 2025
01 Aug 2025, 11:01
Old Mutual *****
I found out that, they were deducting straight from my payslip without my permission and I still have not received any feedback on how that happened since March when i repoted it.They didn't want to tell me who the advisor was. They stopped the policy but have not refunded my money todate.
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Old Mutual's replyOfficial
01 Aug 2025, 11:40Hi Thuli
We appreciate you taking the time to review us, and we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We appreciate you taking the time to review us, and we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply01 Aug 2025, 11:40
Official
Hi Thuli
We appreciate you taking the time to review us, and we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We appreciate you taking the time to review us, and we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management