Old mutual

I would like to express my deep frustration and dissatisfaction with the service provided by your company regarding the finalization of my parents' estates. Since November 2023, I have been diligently attempting to obtain information on the status of this matter, but to no avail.

The lack of communication and transparency from your company is unacceptable. Despite numerous attempts via phone calls and emails, I have been unable to receive any meaningful assistance. Every interaction seems to lead to the same dead end, with your representatives citing a computer status that apparently renders me ineligible for information, leaving me in a state of perpetual uncer*****y.

It is disheartening to experience such incompetence and negligence from a company that purports to assist clients in managing important affairs such as estate matters. The inability to provide even basic updates or assistance reflects poorly on your company's professionalism and commitment to customer service.

I urge you to rectify this by providing me with the necessary information and support to resolve my parents' estates. It is imperative that your company takes responsibility for its shortcomings and implements measures to improve communication and efficiency in serving its clients.

Failure to address these issues will not only result in continued frustration for me but also tarnish your company's reputation in the eyes of others who may be considering your services or lack thereof.