Old Mutual: Extremely BAD customer service

Item: Old Mutual
Rating: 1
Author: Riana B

Extremely poor customer service of OLD MUTUAL:

- I have been trying to get information that was incorrectly lodged with SARS, corrected. - I have been phoning for the last 3 months twice weekly. - Every time I am speaking to a different person, then I need to tell them how to find the tax directive, which has the error. - Then, I am told to wait 3-4 days. - Nobody comes back to me. - I need to phone after that time period, just to start the whole process over again. - I am not allowed to speak to their Tax Department, which presumably is where the error lies.

This matter has been hanging since 2020, which is leading to my late husband's Estate NOT to be finalized with SARS.

I am extremely frustrated with the terrible customer service and inability of staff to correct this matter!!!

I don't know what to do anymore!!!!

Helpful (0)

Replies (1)

Riana B's updateReviewer Update

31 Jul 2023, 18:10

Thank you, but I have already spoken to complaints management, my problem is there is a directive that you either need to remove or lodge. I think the best would be if you speak to Suné, from Mimi Greyling Accountants, but please give me a call tomorrow, then we can take it further.

Riana B's update31 Jul 2023, 18:10

Reviewer Update